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Shipping and Returns
FREE SHIPPING
  Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE!
Most items will delivered within 10 business days. Free shipping is only available within the USA.
John Mann's Guitar Vault reserves the right to determine and or change delivery method based on cost and service, as appropriate.
If you choose to specify a particular shipping method, we will do our best to accommodate you, at your expense.
How do I return an item?
 
Refund / Return Policy:
Please contact our Customer Service Dept for Return Authorization !!!

Original sales receipt must accompany returns.

IN STORE purchases of ALL guitars, amps, effects are FINAL ! We will issue store credit only (valid for 1 year only)

Online purchases of NEW guitars
2 calendar days after receipt of the product.


Our return policy varies, depending on the type of product you purchased from us.

Guitars:
  • New Guitars - In Store - No refunds. Online - 72 hours after receipt of the product
  • Pre-Owned Guitars - No refunds, unless previously agreed to.
  • See additional terms below for more details.
Amplifiers:
  • No refunds on any electronic products, including amplifiers, pedals, effects. If it has a power cord or battery, it is considered an electronic device.
  • See additional terms below for more details.
Effects:
  • No refunds on any electronic products, including amplifiers, pedals, effects. If it has a power cord or battery, it is considered an electronic device.
  • See additional terms below for more details.
Guitar Parts & Hardware:
  • New Parts & Hardware - 10 calendar days after receipt of the product.
  • Pre-Owned Parts & Hardware - No refunds, unless previously agreed to.
  • See additional terms below for more details.

We accept returns for exchange or refund, based on product category, after delivery of the product.
At our sole discretion, we may offer an exchange or store credit for items returned beyond the terms of our return policy.
  • Items must be in "new, unaltered and unused condition".
  • Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way, or re-salable in new, unused condition.
  • No refunds or exchanges on any special order or custom order product(s).
  • No refunds of deposits on any special order or custom order product(s).
  • No refunds on used or pre-owned instruments, unless previously agreed to.
  • No refunds on layaway items, in store or online.
  • No refunds on any electronic products, including amplifiers, pedals, effects. If it has a power cord or battery, it is considered an electronic device.
  • If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately.
  • Items that are received defective, may qualify for exchange, store credit or refund - at our sole discretion.
  • Items that you did not order but received from us will qualify for full refund or store credit (including shipping).

  • Refunds are contingent upon inspection of item(s) once we receive it.
  • Customer is responsible for all costs associated with the sale, shipping and insurance of the item purchased. Credit card fees, etc are included
  • At our discretion, there may be, up to, a 20% restocking fee for returned items that are not being exchanged and are not damaged. This typically occurs when we order a product for you that we normally do not stock. Credit card charge and refund fees are included.
  • Again you MUST contact us within return policy time (based on product category) prior to returning ANY item back to our store.
  • Items returned to us WITHOUT contacting us will NOT be refunded.

John Mann's Guitar Vault
112 Wallace Rd.
Bedford, NH 03110 USA

(603) 488-1912
Customer-Service@GuitarVaultUSA.com